Return & Exchange Service Procedure

The following reasons fall under our 30-day full refund/exchange policy. (We will be responsible for the return postage and replacement cost).

  • 1

    We sent the wrong order or item, you received any broken items, or you received a product of poor/defective quality.

  • 2

    Product customization information does not match or is incorrectly customized.

  • 3

    Peeling plating or broken chains, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)

No Return & Exchange

FREEKISS Personalized Jewlry Bracelets Figaro & Box & Cuban Bead Bracelets Gold

Return/Exchange Policy

The following reasons are covered by our 30-day limited coverage return/exchange policy The customer is responsible for the return postage and the exchange postage. Shipping costs are not refundable.

1. Products that exceed the return processing time limit (30 days after the order is signed).

2. The non-quality issue for personalized products.

3. Product damaged by misuse, mishandling, or poor maintenance.

4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling.

5. Chose the wrong size for the product.

6. Personal Reasons due to personal taste, change of mind etc.